Refund & Return Policy

IF YOU HAVE QUESTIONS, REACH OUT TO CUSTOMER SERVICE ON OUR CONTACT PAGE BEFORE MAKING YOUR PURCHASE.

For all refund issues pertaining to orders made via www.PartyFavorsDistro.com, we encourage you to contact us using the following link.

We do not handle refunds for purchases made at independent retail locations. If you purchased a Party Favors Distro product at a retail location or through a website other than PartyFavorsDistro.com, you would need to deal directly with the store or website where you purchased.

If you purchased from www.PartyFavorsDistro.com and something is wrong with your purchase, you may be entitled to a refund as long as we are notified within 10 days. Refunds are not considered, and no returns/exchanges will be granted if you have not contacted us within 10 days from when the order was delivered.

If a product arrives damaged/ unusable, or if your shipment is missing any products, please notify us within 24 hours of product arrival through this link. Click Here.

The email must contain:

• Your order number in the subject line (i.e., “DAMAGED PRODUCT/ MISSING ITEMS – ORDER #(Insert your order number).”
• A description of what happened
• Photo of the product in question
• Photo of the box
• Photo of the packaging slip

Once we have received this information, we will make a determination. This review process can take up to 5 business days (sometimes longer, depending on the issue). Failing to provide all requested information, if applicable, may result in the automatic denial of your request.

In the event of a valid exchange for broken or damaged products, we will reach out to you with instructions on how to proceed. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US.